At Presst we want you to be happy with your items but in the unfortunate event that you’re not, we’ll do our very best to make it right. In the first instance please get in touch with us before returning an item and we’ll help you out.
You have the right to cancel your order at any time up to 14 working days after the day you received your order, however this does not apply to certain items such as personalised gifts or items customised for you.
It is vitally important that when you place your order, you check that all details, including sizes, images, dates, spelling, punctuation and grammar are correct, as we copy exactly what we are sent for item personalisation. For clothing orders we also send a digital proof for you to approve before we process your order. Details of your personalisation are also included on your order confirmation and invoice. Please be aware that The Distance Selling Regulations Act of 2000 does not apply to "personalised goods or goods made to a consumer's specification" and therefore we are unable to refund unwanted or incorrect personalised items or garments where an error has been made that was not a fault of ours, or the item has not been cared for in your possession.
If you have noticed an error after you have placed an order we request you let us know within 24 hours via email to firstname.lastname@example.org and providing the item has not already been sent for production we can look to make the required alterations. If your order is already in production we will be unable to issue any refunds for the item(s) and reserve the right to charge for any expenses incurred by us between the time we received your payment and the cancellation request was received.
For non-personalised unwanted items, or if you're unhappy with your item, please get in touch with us to cancel or return your order and we’ll refund your order excluding any delivery or return postage charges once we have received back the item in the same unused condition we sent it in and with all original packaging still intact. Items must be returned within 30 days to receive a refund. As above this does not apply to personalised items.
If any item or garment is faulty or has been damaged in transit (or incorrect personalisation is deemed to be a fault of ours), at our discretion we will offer to either replace the item, or issue a refund. Depending on the value of the item, we will either ask you to dispose of the item or return it to us for inspection. If we ask for the item to be returned we will also refund the returns postage, as well as the relevant initial postage charge (if any), unless other items were ordered / delivered at the same time.
Garments & Clothing
Unfortunately we are unable to provide any guarantee or refunds on clothing once personalised, unless it is faulty. 'Faulty' is at our discretion and does not include (and is not limited to) general wear and tear, fading of the garment itself or incorrect care. Find out more on our garment care page.
We are happy to print on customer supplied garments, however we do not offer any guarantee on the print or the garment in this instance.
Before placing your order, please be careful to check the product size information provided to you. As we supply garments from many different manufacturers there is no such thing as a standard size, for example a medium garment produced by Fruit of the Loom may differ to a medium produced by Gildan.
Please obtain proof of postage when returning items - this can be done in the form of a receipt which will be given to you on request at your local post office. In the event of an item being lost on its way back to us, the proof of postage will be required in order for a refund to be actioned.
To return a Presst product: You must request an RMA (Return Merchandise Authorization) number before making a return. To obtain an RMA number simply email us at email@example.com and request an RMA number. Please be sure to let us know in your email the date of your purchase, what you would like to return and why you want to return it. The RMA number, once received, must be written in a conspicuous place on the outside of the return parcel.
Returns for refund: must be made within 30 days of receipt of purchase.
Shipping charges for products returned: All shipping charges for returning products to us must be paid by the returnee. We do not reimburse shipping charges.
To return your items:
- Contact Customer Support to obtain an RMA (Return Merchandise Authorization) number. Please indicate if you want a replacement or a refund.
- Write the RMA number in a conspicuous place on the outside of the return parcel.
Send the package to:
Presst - Print & Clothing - Returns
31 Churchfield Way, Wisbech St Mary